How to Order and Pay

How can I order?

1. Choose your main category of products from the main menu.

2. From the drop-down menu, choose a category from the list inside. All categories of products are organized by product type. After selecting your internal category of products you are interesting in you will be guided to a page with different products.

3. Select the product you choose to order from the list of products. In many of the products there is more than one photo per article. We put or efforts to provide this info for our customers as they to look at the product they would like to order from all its sides and make their own decision.

4. Select the product carefully. Some of the products are available in various sizes, if you are not sure which size you are, please click on the Size Table and find your size.

5. Once you are sure of your size you are ready to add product to a cart. Choose a color (if color option) desired size (if optional size) and the desired quantity and then press Add to Purchases.

6. After pressing the button Add to Purchases you will come to the purchase screen that has two buttons - Continue Shopping (click it if you would like to order something else or just look around) and the button Checkout (press it if you would like to order and purchase the product)

7. If you select Checkout follow the onscreen instructions to complete the transaction.


How can I Pay?

1.) Online 
2.) Phone payment
3.) PayPal 
4.) COD 

1.) We accept the following payment types online:

  •    Credit / Debit cards
  •    PayPal
  •    Cycle to work scheme

Please note that online payments are taken upfront.

2.) Feeling more comfortable to pay us using your phone. Simply call us and our customer services officers will assist you with your order.

  • Credit / Debit cards

3.) PayPal

  • You can also use PayPal to pay in GBP currency.

4.) COD. Cash on delivery.

  • You can choose the option to pay your delivered product on the courier delivered you purchase.


 

Safe Customer Experience

We at IDEAL Bicycles value our customers time and offer all of them experienced and safety  shopping:

  1.  Shop without being register with us

We do not undertake to register you because we respect your independence and privacy choice. This is why we want you to continue your online entertain shopping  joyable and fast.

2. Security and Privacy

During a failure through the registration process in our website your personal data is not going to be provided with us.

  1.  Goods payment after delivery

We provide COD delivery for more friendly and safety time with us. With the  COD option for our services,  we provide our customers  security and trust on our products and services, if you get the advantages of the option to view the delivered to your address purchased order before payment is proceeded.

  1.  To return your purchased goods from us

All online store www.idealbicycles.com customers have the right to return the products they’ve purchased from us. In this case, the commercial/ or representational package of the goods and the goods themselves must be in good sales condition. The customer is going to cover and pay all costs of transporting the product back to us.
Any item including bikes (but with the exception of food, videos, DVD’s, face masks and software) can be returned to us for any reason within 90 days, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.

 

Delivery Information

Information

We aim to organize and deliver every customer’s order from 1 to 3 working days. 
To organize and dispatch with delivery, we typically made within 3 working days.

Our orders will normally be delivered via Royal Mail service and are made between 8am and 6pm, Monday to Friday. 
There are cases we use courier services as well. Smaller articles will be posted through your letterbox, but for larger items a purchase will be left should you not be there to accept the parcel. We are happy to deliver to work addresses, excluding PO Box numbers.

Addressee signature will be required on delivery or, if not in, a neighbors signature where available and a purhased left with the addressee.

All our bikes are delivered to customer address in environment friendly high quality and durable transportation boxes. Before you get the bike ordered our bike mechanic specialists have checked it carefully for your safety and happy ride moments. 
- Pedelecs bikes are delivered on 98% ready to ride.
- All other bike model deliveries will come at 85% ready to ride.

Delivery Times

Delivery of orders to UK addresses typically takes 1-3 working days from when the order was placed, if the item is in stock in our dispatch centre or 2-5 working days if it's only available from our stores.

Bike delivery times are typically 1-2 additional days than other items due to having them checked.

Bikes, not available at the moment in our website can be delivered on request via our contact order. Once you get order confirmation from our customer officers, the bike is going to be delivered to your address for not more than 10 working days. 


Delivery Charges

Most of our deliveries are eligible for free of charge delivery services. 
However we apply additional costs for deliveries in the following circumstances:
- UK Orders under £69 delivery charge will apply from £4 to £12. It depends on the volume of the product size.


Special Delivery Requirements 

If you have any special delivery requirements please don't hesitate to contact us and we will be happy to help.

 

 

FAQs



There is a cracking noise coming from the frame. What is wrong?
How often should I do a maintenance service check on my bicycle?
The bicycle fork is unstable. What should I do?
How may I check whether the headset is safely tight?
The performance of my disc-brakes (mechanical-hydraulic) is low. Why?
What is the difference between disc-brakes and v-brakes?
The rear gear system of my bicycle does not function properly. Why?
What should I be careful of when I want to upgrade my bicycle?
Which is the right bicycle size for a child?

There is a cracking noise coming from the frame. What is wrong?

  •  The most common cause for noise is the bottom bracket, especially in alloy frames. You can hear it when riding the bicycle during pedaling. The noise is due to frictions that are created between the B.B. set and the B.B. shell. Lubrication of the B.B. shell is necessary. Contact an authorized IDEAL dealer shop.
  •  The noise may be due to loose parts, either on the pedals or the freewheel (conical pedals, freewheel rings etc). Please contact an authorized IDEAL dealer shop.
  •  The frame may have cracked and the noise may be coming from the point of the crack. Please contact an authorized IDEAL dealer shop.
  •  The noise may be coming from surrounding parts of the bicycle that are in direct or indirect contact with the frame, e.g. saddle stem and saddle. A check of whether there has been a correct assembly/tightening or lubrication of the bicycle parts is required. Please contact an authorized IDEAL dealer shop.

How often should I do a maintenance service check on my bicycle?

  •  A check should be done periodically and depending on how often and under what conditions the bicycle is used. A maintenance check of the frictions of the bicycle is critical: headset, bottom bracket, front and rear hubs. Please also read the IDEAL service manual, the chapter on the maintenance.

The bicycle fork is unstable. What should I do?

  •  Please contact an authorized IDEAL dealer shop. The correct maintenance check of the headset is particularly important, as it is directly related to the safety of the rider. The use of the bicycle with rotten or loose headset is dangerous.

    How may I check whether the headset is safely tight?
  •  Sitting on the bicycle (stopped), press the front brake lever. Keeping it pressed, move the bicycle forward and backward. With your free hand touch the top of the headset. If you feel any movement or hear a noise, maintenance check is required. Please contact an authorized IDEAL dealer shop. The use of the bicycle with rotten or loose the above parts is dangerous. Special attention should be paid to the bicycle with suspension fork. In this case the check must also be done on the point where the upper legs connect to the lower legs. If you feel any movement or hear a noise, maintenance check is required. Please contact an authorized IDEAL dealer shop. The use of the bicycle with rotten or loose the above parts is dangerous.

    The performance of my disc-brakes (mechanical-hydraulic) is low. Why?
  •  The most common reason for low disc-brake performance, as well as for noise, is the contact of lubricants or cleaning liquids with the disc and the brake pads. It usually appears after maintenance service or cleaning of the bicycle. Please contact an authorized dealer shop.
  •  Due to inappropriate adjustment. Please contact an authorized IDEAL dealer shop for readjustment.
  •  Air has been concentrated in the disc-brake system mechanism (hydraulic disc-brakes). When this is the case, increased routing and spongy feeling can be realized when pressing the brake lever. Please contact an authorized IDEAL dealer shop.
  •  Due to the bad condition or lubrication of the inner or outer cables (mechanical disc-brakes). Their replacement is required. Please contact an authorized IDEAL dealer shop.
  •  Due to rotten disc pads. Their replacement with genuine parts is required. Please contact an authorised IDEAL dealer shop.

What is the difference between disc-brakes and v-brakes?

There are substantial differences between the two. We point out some of the basic ones.

  •  Disc-brakes are usually heavier, more complicated, more difficult in adjustment and more expensive compared to the v-brakes.
  •  Wheel truing does not affect the disc-brake performance, contrary to the v-brake performance, which is particularly sensitive to this point.
  •  Disk-brakes are very little or not at all affected by water, mud and dust. On the contrary, v-brake pads are more sensitive to such conditions.

 
The rear gear system of my bicycle does not function properly. Why?

  •  The adjustment of the system is probably not made according to the manufacturer's instructions. Please contact an authorized IDEAL dealer shop.
  •  There may be non-compatibility among the parts that consist the drive train system (brake levers, cables, chain, front gear system). Please contact an authorized IDEAL dealer shop.
  •  The point on the frame where the rear derailleur is screwed on (derailleur hanger) has been bent. Please contact an authorized IDEAL dealer shop.
  •  The inner and outer gear cables are possibly rusted, reshaped, or destroyed. Please contact an authorized IDEAL dealer shop.

 
What should I be careful of when I want to upgrade my bicycle?

  •  It is very crucial to ensure the compatibility of the new with the old parts. Please contact an authorized IDEAL dealer shop.

 
Which is the right bicycle size for a child?

  •  The size depends on the body structure and height of each particular child and its choice should be made based on the safety of the rider. We present below an estimate of choices, but for a more precise aspect please visit an authorized IDEAL dealer shop.
  •  2-4 years: 10"/12"
  •  4-6 years: 14"/16"
  •  6-8 years: 18"/20"
  •  8-10 years: 20"/24"

In the cases you have specific questions that are not listed yet, please contact your local IDEAL dealer nearby or send us direct your questions using the website contact form. 

 

 

 

 

Warranty


Congratulations on your purchase and welcome to IDEAL Bicycles!

Warranty periods:

- LIFETIME IDEAL Bicycles Warranty

Aluminium and steel hard-tail frames, excluding free-ride and freestyle categories.

- FIVE YEARS IDEAL Bicycles Warranty

For carbon fiber frames & ID Project components.

TWO Years Standard manufacturers Warranty

For all other components, accessories, clothes and bikes.
For all electric bicycles the warranty period given from us is 2 years.

A.) For custom-built bikes the warranty depends on that provided by the manufacturers of the components used.
B.) In the case of non warranty problems with a IDEAL frame within the warranty period the customer has the option to purchase a new frame at 50% of the original price.

Limited warranty

  • IDEAL bicycles reach customers via UK network of authorized dealers. Only bikes purchased from authorized dealers, in possession of an original warranty card have the right to warranty services.
  • The warranty applies only to the first owner of the bicycle and cannot be transferred to another person.
  • The warranty covers any manufacturing defects for any of the components or any issues related to the quality of their factory assembly.
  • Repairs related to normal wear and tear are not covered by the warranty.
  • Warranty services on IDEAL bicycles are provided only in authorized repair shops by qualified mechanics.
  • Any modifications, replacements of components and additional options not approved by the manufacturer or authorized dealer will not be subject to warranty.
  • The rider weight is limited to:
  • up to 150 kg for hardtail aluminium and steel frames
  • up to 130 kg for road bikes
  • up to 100 kg for carbon fiber and full suspension frames

To get valid warranty the following terms must be observed:
The www.idealbicycles.co.uk has the right to use all exceptions provided by the commercial law and the owner is obliged to accept them.

The warranty is valid in the following conditions

  • The bicycle must be presented to the dealer fully assembled, with its original components intact.
  • The owner provides the warranty card and prove of purchase to the authorized dealer of IDEAL bicycles.
  • The bicycle has been serviced properly and regularly.
  • The bicycle has not been modified.

The warranty does not cover

  • Maintenance
  • Repairs due to the normal wear and tear of the components (tyres, tubes, brake pads, etc.)
  • Inappropriate transportation

In case of non warranty problems, please contact our dealer, we will be happy to assist.

  • Corrosion
  • Faults due to improper usage of the bicycle, neglect and crash damage as well as use by a person exceeding the maximum weight given for the model
  • Faults due to misuse or abusive riding. In those cases the owner takes full responsibility for any damage and injury

This warranty is valid only for IDEAL bicycles and every type of agreement is valid only for the period of this warranty.

For more technical information and all support issues please don’t hesitate to contact our high standard professional team of engineers and mechanics.